How do I know if my order has been shipped?
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within: Cosmetics -1-2 business days and Books/Journals/Planners 5-7 business days after the order has been placed. The e-mail will contain shipment details and your tracking number. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. Note: Sometimes tracking does not update right away. This does not mean your order has not shipped. It simply means the shipping service has not scanned the package. Please allow up to 3-5 business days (USA) for your order to arrive after you received the tracking number. If this time has passed, and your order has not been delivered, please email us at email@example.com.
At times, you may receive a tracking number after normal business hours or during the weekend. This means your order has been processed and will be shipped the next business day.
If you have not received and email with your tracking number after 5-7 business days, please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.
Also, please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed.
What shipping method do you use?
We ship via USPS (United States Postal Service) and UPS (United Parcel Service). We offer first class standard shipping to the USA (5-7 business days). You may track your order by visiting www.USPS.com or www.UPS.com. The US Postal Service does not guarantee the delivery date and time of your package for standard/ first class mail. Delivery can take 3-7 days longer than normal to deliver during the holidays (especially during the months of November-December and February through April).
What is your return policy?
All sales are final. We do not accept returns or exchanges for any reason. Couture Inc. reserves the right to refuse all unauthorized returns. By placing the order, you agree to our return policy and terms and conditions. Please email firstname.lastname@example.org for any other questions or concerns. A representative will respond within 24-48 hours.
How is my order processed?
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or Holidays will be processed on the next business day. Most orders are processed with 24-48 hours after receipt. Longer delays may apply depending on volume and time of year.
Does Couture ship Worldwide?
At this time Couture Inc. does not ship internationally.
What payment options do you accept?
We accept payments via Credit Card and PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card to avoid delays. **Please note PayPal” E-Check” payments take an additional 5 business days to process. PayPal will not allow us to ship your order until they verify your payment has cleared.
Does anyone else see the information that I provide to Couture?
We respect your privacy. The information you provide will not be given to any third party.
Where can I buy Couture products near me?
At this time, purchases can only be made online at www.ShopCoutureInc.com, amazon.com, and barnesandnoble.com.
A digital download link will be sent within an hour to the email address provided. This link will expire 24-hours after the first download. If you have not received your link, or if the time has run out and you did not properly save your file please contact customer service at email@example.com. Allow 24-48 hours for a representative to respond and resolve this issue.
How do I know I am getting authentic Couture Products?
To ensure you are getting 100% authentic, original, quality products, your order must be placed on www.ShopCoutureInc.com.
Are the color shades exactly what is shown online?
We attempt to be as accurate as possible when describing our products online. Please keep in mind that monitors display colors differently. All items are photos taken of the actual item and are not digitally made, graphics or Photoshopped. Try setting your monitor to a resolution of 1024 x 768 or higher (1280 x 800, etc.). Check your computer documentation for the optimum setting for your particular monitor. This site is best viewed with Safari, Google Chrome, Firefox, or Internet Explorer 8.0 or higher and a minimum monitor resolution of 1024 x 768. Please feel free to email us at firstname.lastname@example.org with questions about specific colors, and we'll be happy to provide you with any additional description that is available prior to making your purchase.
How do I check on or contact someone about an order I have placed?
For questions regarding the status of your order, or any other questions, please email us at email@example.com.
What if my order is incorrect or is missing an item?
While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. You must provide a photo of the damaged item along with the order number. If we made an error in the fulfillment of your order (e.g. you received an item you did not order), follow the instructions below.
Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately. In other cases, the turnaround time is within 14 days. The customer service representative responding to your claim will let you know what we can do and the time frame in which we can do it.
All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent in shipping, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package, including the tissue paper as items may be wrapped. If you do not contact us within 24 hours, KA’OIR will not be responsible for the items.
*We reserve the right not to accept certain damaged items. We have no control of the weather. Please do not leave lipstick in direct heat for a long period of time as this may cause it to melt.
After my order is submitted, can I make changes to it or cancel it?
We will attempt to make the change to your order within the same day your order is made. Please keep in mind if you are attempting to make a change to an item (choosing a different color), please be sure it is of equal or lesser value. Depending on our volume and time of year, we may not be able to make any changes. If you make an error or you want to cancel your order after it has been processed and shipped, we're sorry but we will not be able to cancel the order or issue a refund. Please email firstname.lastname@example.org.
Additional information regarding orders
We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity. Prices and products are subject to change at anytime.